For Western Union or MoneyGram orders, take the receipt to the agent that you bought the money order from. After you fill out the required paperwork and pay a fee ($15 for Western Union), the service will trace the money order for you. For some tracing requests, this may take up to 8 weeks.
How do I trace a money order?
Call MoneyGram’s automated response line at 1-800-542-3590 or use MoneyGram’s online tracking system. You’ll need to provide your money order number and the exact dollar amount; the system should then tell you whether the item has been cashed or not.
Can you track a money order payment?
You can track a MoneyGram money order by filling out the online form or by calling 1-800-542-3590. You’ll need to provide the money order amount and serial number. If your money order was purchased from another issuer, there might be a different process for tracking and replacing money orders.
How do you find out if a money order has been cashed?
Customers wanting to find out if a money order has been cashed may go online to USPS.com to check the status. They will need to enter the money order serial number, Post Office number, and issued amount—all printed on the money order receipt—in order to obtain near real-time status information.
How can I see my MoneyGram transaction history?
How can I check my MoneyGram history? Go to the login page on the main MoneyGram website. Find the transaction history for your account and view the order you submitted. You should find the status of the send-order there.
Is there a way to track a money order without receipt?
Contact the Issuing Company Large companies, such as Western Union and MoneyGram, offer research services to help customers obtain a copy of their money orders, even without a receipt. Banks can usually find the details of your money order by looking at your account history.
Can money orders be replaced if lost?
You cannot stop payment on postal money orders, but a lost or stolen money order can be replaced. Money order loss or theft may take up to 30 days to confirm. Investigating a money order’s lost or stolen status may take up to 60 days. There is a $6.25 processing fee to replace a lost or stolen money order.
How can I find out if my MoneyGram order has been cashed?
If you need to know about your money order more quickly, you can ask MoneyGram to fax or email you a photocopy of it via the MoneyGram ExpressPayment option. This works only if the money order has been cashed, so call 1-800-542-3590 to verify that.
What do you need to know about MoneyGram?
Since 2004, MoneyGram has been an independent company and offered online and in-person money transfer services. As the Internet has progressed and grown, so has MoneyGram, so now they offer mobile phone payments and money orders, and even allow the loading of cash onto prepaid cards.
How long does it take to get money back from MoneyGram?
A customer service representative will get back to you within 48 to 72 hours. You can request a photocopy of the completed money order that shows the front and back of the document, therefore letting you know who cashed it. Fill out a Money Order Claim Card by going to MoneyGram.com and downloading the form.
What happens if my MoneyGram doesn’t clear?
You’ll have to pay a $40 non-refundable fee. If the MoneyGram hasn’t cleared, you’ll get a refund. You’ll get a photocopy of the money order if it cleared. The company will acknowledge by mail if it couldn’t locate the money order, but you won’t get a refund of your fee if that’s the case.
