If you need to speak to a live customer service representative in BT customer service you need to dial 0800-800-150. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-3 minutes).
How do I contact BT Connect?
- Popular FAQs. How do I access the BT One Phone Portal? How do I use BT Wi-fi hotspots?
- Call us: 0800 800 152. Monday-Friday 08:00-18:00.
Can I contact Openreach directly?
Why can’t you contact Openreach directly? You can, but we’re a wholesaler and we were set up to work for communications providers – the companies that you buy your home or business phones or broadband from. Contacting them is the fastest way to fix a whole range of problems.
What is the best way to complain to BT?
- If you’re a home or mobile. customer:
- • visit where you. can call us, chat to us or log your. complaint via the complaints portal.
- 18001 0800 800 150.
- • you could email us at.
- [email protected] bt.com.
- • Write to us at – Customer Service Manager.
- If you’re a small business:
- • chat or email by visiting.
Do BT do deals for existing customers?
BT offers exclusive, personalised deals to existing customers, which generally allow you to add extras to your existing package for free or at a much lower cost. By signing up for multiple services from the same provider, you’ll generally save cash and get a single bill that’s easier to keep track of.
How do I contact BT Openreach by phone?
Alternatively you can call us on 0800 023 2023 (option 1). You can report things like: damaged underground cables (often caused by mechanical diggers in built-up areas)
How do I get in touch with BT Openreach?
The quickest way to contact us and raise your issue is through our chat facility. Just click on the icon in the bottom right corner of the screen. Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help.
How do I speak to Openreach?
Phone number: 0800 783 2023.
How do I report a broken phone line?
To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Damaged green cabinets or cabinets with open doors.
How long do BT have to resolve a complaint?
If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to the communications ombudsman service.
How to contact BT customer service by phone?
BT customer service opening hours are 8am to 9pm seven days a week. Technical support is available 24/7. BT also has a 24/7 automated service that can be used to pay bills, hear current call charges or balance, and manage direct debits. Contact BT customer services and technical support by phone using the following numbers:
Where is the BT headquarters located in London?
Contact BT. BT Headquarters. For corporate enquiries only call or write to us at our registered office: 020 7356 5000; BT Group plc, BT Centre, 81 Newgate Street, London EC1A 7AJ . Registered in England and Wales No. 4190816 EEE producer registration numb …
How to buy a property in the BT Group?
BT Group properties For general information about BT Group properties please contact our helpdesk on: 020 7356 5000 Buying a BT property
How to make a complaint about BT Broadband?
You can also submit a written complaint using the online contact form. If you cannot reach a satisfactory resolution with BT you can submit a complaint to the ombudsman. Each provider is a member of one of two ADR (Alternative Dispute Resolution) schemes; for BT Broadband you need to contact Ombudsman Service: Communication .
