Vonage does not offer the ability to cancel your service online or through email. You must contact Vonage by phone. To cancel your service, call 1-732-944-0000.
Can I suspend my Vonage account?
When your account is in Suspend, your service is limited. You can receive calls and sign in to your Online Account. You can call 911 Emergency Services and Vonage Customer Care only. You cannot place any other outgoing calls.
What are Vonage taxes and fees?
Taxes and fees are subject to change….California Taxes and Fees.
| State Sales Tax | 6.25% |
|---|---|
| Universal Lifeline Tax | 4.75% |
How does Vonage billing work?
Vonage offers paperless billing only. Payment is automatically charged monthly to your payment method on file. You can view and print your billing statements from your Online Account.
How much does it cost to cancel Vonage?
An Early Termination Fee is assessed when an account with an Agreement is canceled after the 30 day Money Back Guarantee but before the 12-month Agreement term has ended. The Early Termination Fee is either $120 or $60, depending on the calling plan.
How much does Vonage cost per month?
Currently Available Residential Plans
| Plan name/ Cost per month* | Calling destinations |
|---|---|
| Vonage World $29.99 | Unlimited¹ to U.S., Canada and Puerto Rico Unlimited¹ to landlines in 60+ countries and mobiles in 10+ countries |
Do you have to return Vonage equipment?
You don’t have to do anything with your old box. Some electronic stores have recycling boxes for old equipment (computers, phones, etc) which you can use. You do not have to return the broken device to Vonage.
How much is Vonage per month?
What is the Vonage recovery fee?
Depending on where you live, these fees can vary widely. In addition, an Emergency 911 Cost Recovery fee of $1.99 applies to each line of service, which recovers some of our costs of providing 911 service.
How do I pay with Vonage?
You can make a payment to Vonage as follows. The Pay Now button is under Account Status….Make a Payment
- Pay your past due balance.
- Make an early payment up to $400 with a credit or debit card.
- Update your payment information.
- Make a one time payment.
What to do when your Vonage account is cancelled?
It is common practice for most telephone companies to cancel your account when the phone number transfers to a new provider. You may want to contact your old provider, after your number transfer completes, to confirm the account was cancelled. How do I transfer a phone number away from Vonage?
Is there a charge to transfer a Vonage number?
Some carriers require that you transfer from an active account, so make certain your new service provider explains their requirements. There is no charge to transfer your phone number away from Vonage, but some companies do charge to transfer a number to their company or away from their company.
Do you have to pay for Vonage every month?
There’s no need to worry about remembering to make your monthly Vonage payment-it’s automatic. You’ll be charged every month on the same date using your payment method on file. Your Vonage service and monthly charges will continue automatically unless you specifically request cancellation.
What do you need to know about Vonage home phone service?
See reviews below to learn more or submit your own review. Make and receive calls using your home phone service anywhere you use a smartphone, know who’s calling your home number. Different from call forwarding, this new functionality allows shared use of a family’s home phone identity.
